Effective date: 19th January 2026
Last updated: 10th October 2026

These Terms of Service ("Terms") govern your access to and use of the websites, online programmes, live workshops, 1:1 training and digital services provided by Adaptive Resilience Limited ("we", "us", "our"), including delivery via Kajabi (the "Services").

By purchasing, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1) Who we are

Adaptive Resilience Limited
Registered in England and Wales, company no. 08841366
Registered office: DNS House, 382 Kenton Road, Harrow, Middlesex, United Kingdom, HA3 8DP
Contact: pgruenewald@adaptive-resilience.co.uk

2) Eligibility

You must be at least 18 years old to purchase or use the Services.
By using the Services, you confirm that you have the legal capacity to enter into these Terms.

3) Access to the Services

Subject to payment (where applicable), we grant you a limited, non-exclusive, non-transferable, personal licence to access the Services for your own use.

Your access is provided via Kajabi. You are responsible for:

We may suspend or terminate access if we reasonably believe your account has been compromised or misused.

Service scope and data limitations
The Services are designed for professional training and development purposes only.
They are not intended for the storage, processing, or transmission of sensitive government data, classified information, or patient-identifiable data.

4) Access term and renewal

Unless expressly stated otherwise at the point of purchase, access to the purchased Adaptive Resilience course materials is provided for 12 months from the date of enrolment or activation.

Access is personal, non-transferable, and for the named purchaser or named participant only.

After the initial 12-month access period, you may request renewal for a further access period, subject to the relevant course and platform continuing to be available and supported, and subject to our then-current renewal terms and any applicable renewal fee.

Renewal is not automatic unless expressly stated at the point of purchase and agreed by you.

Your purchase does not include access to future new products, add-ons, live workshops, coaching, bespoke support, or major new editions unless expressly stated.

We may update, improve, replace, or withdraw course materials from time to time. If we discontinue a course during your active paid access period, we will make reasonable efforts to provide notice and, where reasonably practicable, continued access until the end of your current access period or an appropriate alternative.

4A) Live workshops and 1:1 training

Workshops: Dates, format, price, payment and cancellation terms for workshops and follow-up sessions are agreed with each organisation in writing before booking. Where that agreement differs from these Terms, the agreement applies.

1:1 training: A 1:1 package comprises six online sessions of 50 minutes, weekly or fortnightly, via Zoom or Microsoft Teams. The package fee is agreed before you book. You can reschedule a session free of charge with at least 48 hours' notice. A session cancelled with less than 48 hours' notice, or missed, counts as delivered, unless the reason is beyond your reasonable control. Sessions must be used within 6 months of the first session. The package includes 12 months' access to the relevant online programme once it is released.

5) Payments, pricing, and taxes

All prices are shown in the currency displayed at checkout.

You agree to pay:

Payments are processed via Kajabi’s integrated payment providers (e.g., Stripe or PayPal). We do not store your card details.

If payment fails, access may be suspended until resolved.

6) Cancellation and refunds

Your right to cancel (consumers): If you buy as a consumer – for yourself, not for a business or organisation – you have the right to cancel within 14 days of your purchase without giving a reason.

Online programmes: If you ask for access straight away, you confirm at checkout that you agree to immediate access and that you lose your right to cancel once access begins. If you have not started accessing the programme, you can still cancel within 14 days for a full refund.

1:1 training: If you ask us to start sessions within the 14-day period, you can still cancel within that period, but you pay for the sessions already delivered.

How to cancel: Email pgruenewald@adaptive-resilience.co.uk with your name and the date of your purchase. We refund you using your original payment method within 14 days of your cancellation.

After the cancellation period: Purchases are not refundable, except where the law requires it or, at our discretion, in cases of clear technical failure that we cannot reasonably remedy.

Organisations: Purchases by businesses and organisations are not covered by the consumer cancellation right. Cancellation terms for workshops and organisational purchases are set out in the individual agreement or quotation.

7) Intellectual Property (IP)

All content within Adaptive Resilience — including audio, text, scripts, branding, methodology, and materials — is owned by Adaptive Resilience Limited.

You may not:

You may use the materials solely for your personal learning.

Any breach of this section may result in immediate termination of access.

8) Prohibited use

You agree not to:

We reserve the right to terminate access without refund if you violate these rules.

9) Health and professional disclaimer

The Services are educational and training-based, not medical or psychological treatment.

They are not a substitute for professional medical, psychological, or psychiatric care.
If you have significant mental health concerns, a neurological condition, or are in acute distress, seek appropriate professional support before engaging in any training.

By using the Services, you acknowledge that participation is voluntary and at your own risk. 

10) No guarantee of outcomes

We do not guarantee specific personal, professional, psychological, or performance outcomes. Results depend on your individual circumstances, practice, and engagement.

11) Third-party platforms (Kajabi, Vimeo, Payments)

The Services are delivered via Kajabi and may involve video hosting (e.g., Vimeo) and third-party payment providers.

Your use of those platforms is also subject to their respective terms and privacy policies.

We are not responsible for failures, outages, or service interruptions caused by third-party providers.

12) Data and privacy

Your use of the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference.

13) Suspension or termination

We may suspend or terminate your access if you:

Upon termination, you lose access to the Services. Refunds will not be issued unless required by law. 

14) Limitation of liability

To the fullest extent permitted by law, Adaptive Resilience Limited is not liable for:

• Indirect, incidental, or consequential losses
• Loss of profits, data, or opportunities
• Service interruptions outside our reasonable control

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud.

If you are a consumer, nothing in these Terms affects your statutory rights.

15) Governing law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16) Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will change accordingly.

Material changes will be communicated via the website or email where appropriate.

17) Contact

For questions about these Terms:
Email: pgruenewald@adaptive-resilience.co.uk